Finding your voice isn't so tough

It's giving yourself the freedom to use that voice rather than some middle-of-the-road corporate drone-speak that's the killer.

Loading mentions Retweet

Comments (0)
Posted 1 month ago

Filing For Bankruptcy, Setting It To Music


Loading mentions Retweet

Comments (0)
Posted 3 months ago

Do Virtual Law Firms Violate Ethics Laws? Not Necessarily.

Much has been said about the recent New Jersey ruling about virtual law offices.  But is the issue one of being virtual, or of being transparent?


Lawyers who rent offices under time-sharing arrangements may violate New Jersey ethics rules if they hold out these workplaces as their principal place of business, according to a recent ethics opinion.

Such “virtual offices” violate the state requirement for a bona fide office, according to a joint opinion by the New Jersey Advisory Committee on Professional Ethics and the Committee on Attorney Advertising.

Most states no longer have a bona fide office rule, the New Jersey Law Journal reports. The joint opinion is “likely to reinforce New Jersey's reputation among attorney regulators around the country as a state that bends its ethics rules slowly to the inchoate winds of social and economic change," the story says.

According to the opinion, a virtual office refers to a time-sharing arrangement in which lawyers visit the office by appointment only. A receptionist serves all of those who rent space in the shared office, directing clients to the proper room at the appointed time. Depending on the lease, the receptionist may also receive and forward mail and phone calls.

New Jersey requires lawyers to maintain a bona fide office where clients are met, files are kept, mail is received, and the lawyer or “a responsible person acting on the attorney's behalf” can be reached in person and by phone. The purpose, according to the opinion, is to make sure lawyers are available and can be found by clients.

A virtual office can’t be a bona fide office, the opinion says, since the lawyer is only present when he or she has reserved the space. And a receptionist at a virtual office doesn’t qualify as “a responsible person acting on the attorney's behalf"—indeed such a receptionist shouldn’t be entrusted with confidential information, the opinion adds.

A home office, however, can meet the requirement for a bona fide office, the opinion says. And solos who can’t afford a receptionist can still meet the requirement, as long as absences from the office are only occasional and the lawyer can be reached by phone, e-mail or the like.

Some women lawyers are criticizing the opinion, the New Jersey Law Journal reports in a separate story. One of them is Washington, D.C., lawyer Carolyn Elefant, who writes about solo practice at MyShingle.com. She told the publication that lawyers who work at home may be reluctant to list their home office as their principal place of business because of security and privacy concerns.

But here's the thing:  a home office apparently satisfies the bona fide office rule.  If you practice from home, you're good to go.  If you work from Panera Bread, not so much.  So where's the difference?  I think the key is that you've got to disclose to your clients, adversaries, and the rest of the world how you work.  That includes where you are, how you can be located, and your contact information.

The way you market your law firm needs to spell out exactly how you operate, and you can't hide behind the facade of a physical location while operating in a different manner.  

Sorry, but if you work virtually you need to publish your cell phone number (or Google Voice number) as well as your email.  You need to be accessible when you say you're going to be accessible.  You need to use technology not only to make your life easier, but to make your business run smoothly.  Not having a physical office does not somehow absolve you from your professional responsibilities or the basic human responsibility of being transparent and honest.

Loading mentions Retweet

Comments (3)
Posted 3 months ago

When The Reward Is Great, The Effort To Succeed Is Great

This parable is all over the Internet, yet I heard about it just yesterday.  I think it's telling when you review your firm's successes and sit down to determine staff compensation.

As the late Adrian Rogers said, "you cannot multiply wealth by dividing it."
 
An economics professor at a local college told his class that socialism was destined to ultimately fail because when the reward is great, the effort to succeed is great, but when government takes all the reward away, no one will try or want to succeed. 

That class had insisted that in a socialist economy, no one would be poor and no one would be rich --- a great equalizer. Everyone could be successful.

The professor said, "OK, we will have an experiment in this class on socialism".  All the grades on each test in the class would be averaged and everyone would receive the same grade.  

After the first test, the grades were averaged and everyone got a B. The students who studied hard were upset, and the students who goofed off were very happy. 

As the second test rolled around, the students who studied little had studied even less, and the ones who studied hard decided they wanted a free ride too, so they studied little.  The second test average was a D.  No one was happy. 

When the 3rd test rolled around, the average score was an F!

The scores never increased after that as bickering, blame and name-calling all resulted in hard feelings, and no one would study for the benefit of anyone else.  As a result, everyone in the class got an F for the semester.

Loading mentions Retweet

Comments (0)
Posted 3 months ago

A Reason To Create Your Own Path In Life

Thanks to Connecticut bankruptcy attorney Eugene Melchionne for sending this along to me.

Loading mentions Retweet

Comments (0)
Posted 3 months ago

How Much Do You Believe In Your Own Service?

For years I've been advocating that lawyers use risk reversal as part of their legal marketing efforts.  One of my students, Ohio bankruptcy lawyer Rick West, has taken the bull by the horns.  I take it a step beyond Rick, but it's an audacious effort.

Bravo, Rick!

Loading mentions Retweet

Comments (0)
Posted 3 months ago

If You Were A Client Of Your Firm, What Would You Say?

You know you do good work, but is that what makes your clients happy?
They see the end result (a bankruptcy discharge, a divorce decree, a
green card ... whatever) but is that really what causes jubilation?

Or do they only remember that you took 3 days to call them back when
they tried to reach you?

Or that their email went without a response last time they had a quick question?

Or that they went to court feeling as if they had not been prepared
(even though you gave them the same information you give all your
clients)?

Does your good work and stellar track record make a difference, or is
there something else that your clients remember?

If you were a client, what would YOU say?

Loading mentions Retweet

Comments (0)
Posted 3 months ago

What Makes A Client Happy?

Henry Ford didn't listen to his customers. He famously said, “If I
had asked people what they wanted, they would have said faster
horses.” Clearly, listening to his customers and prospective
customers would have given us the Model-T Horse (available in any
color we wanted, so long as it was black).

So what is it that makes a client happy? And how can we, as lawyers, even know?

Loading mentions Retweet

Comments (0)
Posted 3 months ago

Mortgage insurer discloses it's being sued by Bank of America, shares plummet http://bit.ly/6K1xuT

Loading mentions Retweet

Comments (0)
Posted 7 months ago

Michigan personal bankruptcy rates continue to climb http://bit.ly/7BagHd

Loading mentions Retweet

Comments (0)
Posted 7 months ago