If You Were A Client Of Your Firm, What Would You Say?
You know you do good work, but is that what makes your clients happy?
They see the end result (a bankruptcy discharge, a divorce decree, a
green card ... whatever) but is that really what causes jubilation? Or do they only remember that you took 3 days to call them back when
they tried to reach you? Or that their email went without a response last time they had a quick question? Or that they went to court feeling as if they had not been prepared
(even though you gave them the same information you give all your
clients)? Does your good work and stellar track record make a difference, or is
there something else that your clients remember? If you were a client, what would YOU say?
They see the end result (a bankruptcy discharge, a divorce decree, a
green card ... whatever) but is that really what causes jubilation? Or do they only remember that you took 3 days to call them back when
they tried to reach you? Or that their email went without a response last time they had a quick question? Or that they went to court feeling as if they had not been prepared
(even though you gave them the same information you give all your
clients)? Does your good work and stellar track record make a difference, or is
there something else that your clients remember? If you were a client, what would YOU say?
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