What Makes A Client Happy?
Henry Ford didn't listen to his customers. He famously said, “If I
had asked people what they wanted, they would have said faster
horses.” Clearly, listening to his customers and prospective
customers would have given us the Model-T Horse (available in any
color we wanted, so long as it was black). So what is it that makes a client happy? And how can we, as lawyers, even know?
had asked people what they wanted, they would have said faster
horses.” Clearly, listening to his customers and prospective
customers would have given us the Model-T Horse (available in any
color we wanted, so long as it was black). So what is it that makes a client happy? And how can we, as lawyers, even know?
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